Email us
For account issues, technical problems, or anything not covered below.
support@pickupmyfiles.comWe respond within one business day, Monday to Friday.
How do I cancel my subscription?
Go to Billing in your dashboard and choose cancellation. Your plan stays active through the end of its current paid billing period. A 30-day access grace period begins after that paid period ends. Return & Refund Policy
Can I get a refund?
We do not provide refunds or partial-period refunds, except where required by applicable law. When you cancel, your service continues through the end of the current billing period. We offer a permanent free tier so you can evaluate the platform before subscribing. Return & Refund Policy
How do I update my payment method?
Go to Billing in your dashboard. You can update your card or payment method there at any time. Stripe shows the methods available for your account.
What happens when my subscription ends?
After your paid billing period ends, a 30-day access grace period begins. Pick Up My Files communicates access-grace deadlines; Stripe handles invoice and payment-failure messages. After grace, paid delivery capabilities are restricted according to the account lifecycle policy. Contact support before relying on any data-retention deadline.
How do I switch plans or billing frequency?
A same-frequency upgrade takes effect after you review the immediate prorated amount. Downgrades and every monthly/annual switch are scheduled for the end of the current paid billing period. The dashboard shows the effective date and future base renewal before confirmation.
How do promotional discounts work?
Enter an eligible promotion during checkout. The review shows its percentage, eligible billing frequency, duration, discounted amount, and later base renewal. A promotion never changes plan features or connected-listing limits.
Where are invoices and taxes shown?
Invoices are available from Billing in the dashboard. Prices are in USD, and applicable taxes are calculated and shown during checkout and on the invoice.
How do I connect my Etsy shop?
Go to Apps in your dashboard and click Connect Etsy. You’ll be redirected to Etsy to authorize access. Once connected, your shop and listings are imported automatically.
How do I change my password?
Go to Settings > Account in your dashboard to set or change your password. If you signed up with Google or Etsy and have not set a password yet, you can create one there. Your account email cannot currently be changed in the dashboard; contact support if you no longer have access to it.
My download page isn't working. What do I do?
Check three things: (1) your subscription is active in Settings > Billing, (2) the page is published in your page editor, and (3) your file storage (Google Drive™ or hosted) is still connected in Settings > Connections. If all three look fine, email us at support@pickupmyfiles.com with the page URL and we’ll investigate.
How do I contact support?
Email support@pickupmyfiles.com or message us on WhatsApp. Include your account email and a description of the issue. We respond within one business day.